Graywind Motorized Dual Shades | Double Roller Shades | Customizable

These blinds work perfect for our needs and they look great. We have had them for a year. The valance does not stay attached, but overall very happy with the shades.

I have very odd sized industry windows so it’s great that they are able to customize to my needs! They contacted me via email to make sure my measurements are exactly what I needed, they ended up adding a couple inches to make sure full window is covered and they didn’t charge me extra!

They are pretty easy to install and overall works great although the set up instructions can be quite confusing. But once I set it up it works consistently.

I have one small hiccup where one of 4 electric roller is broken, I contacted them via email, they reply within 24 hrs and sent me a new one after I sent them a video proving it’s broken. I would have reduced one star for this but their responsiveness and willingness to send replacement keeps the star.

I ordered the solar panels as well but didn’t end up installing them when I found out the rollers do last 6-9 months. It just looks better without it. In my case I just have extra long cables and plan to charge them when I need to.

The blinds itself is ok, it has a tiny bit of folds but it’s not visible unless you put your face against it.

Overall, I’m very happy with this product and it’s a fraction of the cost compare to places like shade store which would cost me thousands!

Update: the company immediately contacted me and sent us their new upgraded remote along with directions on how to connect it. We’ve had it for a week so far and it works much better than the prior remote.

The blinds are beautiful and we’re easy to install, HOWEVER, after less than 2 months the remote for the blinds has quit working entirely. After a few weeks it started to be hit or miss and now it doesn’t work at all. For $500+ blinds, I would expect the remote to work. We can’t use them at all right now

Super easy to install. The dual blind I did need a second person to hold up the left side which I didn’t need with single shade. I thought there was a problem with the product at first because I could only either get it to go all the way up but not all the way down or vice versa. Turns out I just need to wrap the blind around itself again and it worked itself out. I already have it programmed to. Put the light filtering shade down when we head up to get ready for bed and the blackout to go down when I’m ready for bed. I also have it programmed to lift the blackout just before my alarm so I can wake to natural light and light filtering to go up once dressed. My Alexa devices were to old to support the more expensive motor but honestly don’t think I’ll need it between having it programmed for daily use and the remote for other times.

So installing the product required:
1. Help from the vendor
2. Researching on the Internet to address some issues
3. Having to buy extra equipment
4. Learning the different Alexa Commands
5. Replacing 1 bad piece of equipment

First off, I will say the company was very helpful with communication and the ratting was brought up to a 4 based on how they performed.

My issues:
Blinds needed to be set up via the purchased remote for length and directions with opening and closing. I really had to do my research on the internet to solve the direction issue as the instruction on how to fix the directions for blinds was missing in the instructions. Both blinds were dropping in the same direction which caused friction.
I first bought the product because I didn’t need to buy extra equipment, I wanted it to work with my Alexa Echo Show 10, an approved model. The distance from the Alexa, one floor down, would not stay connected. Because Alexa wouldn’t work, I had to buy their hub. Note, it really needs to be close to the product for it to work and requires a data port for the hub to connect to Alexa.
The second issue I had, I shouldn’t ding the vendor on this, one of the blind units wouldn’t work with Alexa or their Hub. Luckily the vendor sent a replacement. My only comment would be that it should have been tested before it was sent to me.
The instructions provide wording on how to control the blinds through Alexa. I had an issue with the commands as Alexa had no clue what I was asking it to do. When I managed to get the units connected to the Alexa, saying open and close does not work as intended. I had to state “Alexa set to 100%” or a #% for the blinds to move.

The Help:
Graywind did a good job in reaching out to me to confirm my measurements and because I stated external they made sure I included the extra padding in the measurements.
The support team that helped me through my issues was accommodating and helpful. I appreciate their efforts and doing their best to help me troubleshoot my issues.

Would I buy this product again, yes. I am thinking of setting up another room with their blinds.