It’s our mission to satisfy every customer and we will do whatever is necessary to accomplish that goal. But if something isn't right, please contact us within 30 calendar days after delivery to set up an exchange or a return.
What if I measure incorrectly or don't like what I ordered?
If you made a wrong choice and receive something that you don’t like, we will work with you to rectify the issue.
For new customers, in the unlikely event there is something wrong with the production of your window treatment we will immediately remake the product to your liking.
If you simply feel you selected the wrong size or material, we will allow you to purchase a new fabric(without motor) to your liking at 65% off. (Offer valid for 30 days after order date and you don’t need to return the previous one).
What if Graywind® did the wrong size or product is not in conformity with the order?
We stand behind every one of our professionals.
In the unlikely event that we did the incorrect measurements or fabric or other parts you chose before, we will resend the correct product at no extra charge.
What if my shade damaged when receive it?
All of our products are constructed from the finest materials and components available.
We will program your shades/blinds/curtains before they are shipped. During programming, we will double check the product appearance and performance.
If nothing is wrong, we will ship it after packing with cushioning material. However, if the parcel you received is broken, please take a photo of the damaged part and open the box to confirm whether the goods inside are damaged.
If the goods damaged, please click the motor’s reset button and test whether it still works. Please contact us and provide details, we will help you make the replacements at no extra charge.
Since all of our products are customized to fit your style and window measurements, we only receive return and refund when there is product quality problem or received an incorrect style, size or color because of the seller within 30 calendar days after delivery.
· Return Procedure
1. Contact us for return request.
2. Once the return request is accepted, we will send you pre-paid return label for UPS or FedEx, including shipping label and invoice.
3. Print out shipping label & invoice and call UPS or FedEx to pick up the well-packed package.
· Return Charge
All returns are free of charge.
· Refund Detail
1. We will deal with the refund once return products are shipped out with a valid tracking number and will send you a reconfirmation email.
2. The refund amount is subject to the actual payment amount.
3. The actual refund received date is based on the bank or online payment platform processing cycle.