GENERAL SHIPPING POLICIES
🖋️Order Processing
Within 12 hours after your order, we’ll email you to reconfirm the custom dimensions and details. This quick step helps us make sure everything is just right. Please check the email carefully and reply to confirm. We’ll automatically confirm your order within 24 hours.
We'd like to double-check your order ✨
Because your product is fully customized, we’ll confirm your size, configuration, and details one more time after you place the order. This extra step makes sure everything is correct and avoids any possible mistakes or delays—so you get the perfect product for your home.
🛠️Lead Time
Production and packing usually take about 3–4 days, though the exact lead time may vary depending on the item.
🚚Shipping Time
All orders are shipped via FedEx, UPS, or DHL. We offer free standard shipping to the USA and the majority of international destinations. Standard delivery typically requires an additional 5–7 days.
If you choose expedited shipping , delivery time may be shortened by 1–2 days.
Please note that for certain remote or hard-to-reach areas, additional shipping fees may apply. These fees can be significant, so we recommend contacting us before placing your order to confirm the exact cost.
*Total Delivery Time = Lead time + Shipping Time
| Collection | Lead time | Shipping Time | Total Delivery Time |
| Swatches | 1 day | 2-4 days | 3-6 days |
| Roller Shades | 3-4 days | 5-7 days | 8-11 days |
| Dual Shades | 3-4 days | 5-7 days | 8-11 days |
| Shangri-la Shades | 3-4 days | 5-7 days | 8-11 days |
| Outdoor Shades | 3-4 days | 5-7 days | 8-11 days |
| Roman Shades | 3-5 days | 5-7 days | 8-11 days |
| Roman Shades Nature | 9-10 days | 5-7 days | 14-17 days |
| Zebra Blinds | 3-4 days | 5-7 days | 8-11 days |
| Panel Track Blinds | 3-4 days | 5-7 days | 8-11 days |
| Cellular Shades | 3-4 days | 5-7 days | 8-12 days |
| Vertical Blinds | 5-7 days | 5-7 days | 10-14 days |
| Curtain | 9-10 days | 5-7 days | 14-17 days |
| Accessories | 1 day | 2-4 days | 3-6 days |
*Actual transit time may vary by location.
❌Order Cancellation & Modification
You can cancel your order within 24 hours of purchase. If you wish to make changes to your order, please contact us within 48 hours of placing it.
🔍Tracking information
Once your order has been shipped, you will receive a confirmation email with a tracking number.
Please note that shipping times are estimated from the shipment date, not the order date, and may be longer than expected due to incorrect addresses, customs clearance issues, or other factors.
📦Unreceived Items
If your order shows as delivered but you haven’t received it, please first contact the carrier to locate your package, as we cannot control items once they are in the carrier’s possession. If the issue persists, contact us at support@graywindhome.com or call +1 213-319-4606.
Depending on your order, items may be shipped in multiple packages.
💰Taxes & Duties
The price you pay includes all customs fees, duties, and taxes—so you' ll never pay extra upon delivery. If you qualify for tax exemption, please complete the tax exempt application to make your purchase tax-free.
Free Shipping
All shipping costs will be covered to ensure no worry for shipments.
5 Year Warranty
Up to 5-year limited warranty is offered for ongoing service.
Worry Free Fit
Even small measuring mistakes are covered.
Customized Size
All blinds are custom-made to ensure a perfect fit.
