💬 Need Help?
Contact our customer service team via [Live Chat] or [Email] — we’ll respond within 24 hours.

At Graywind we design and build custom smart window treatments to fit your home — and we stand behind every order. If anything isn’t right, contact us within 30 calendar days after delivery and we’ll make it right: remake, replace, exchange, or refund where appropriate.

📏If You Ordered the Wrong Size or Style

We know measuring windows can be tricky. Our Worry-Free Fit protection covers small measuring errors so you can buy with confidence.

If your product doesn’t fit due to a small measuring error, our Worry-Free Fit program provides free remake or replacement within 30 days of delivery — no return needed.

For full details, please visit our dedicated Worry-Free Fit page.

If you selected the wrong fabric or color, we can remake it with your preferred option for a reasonable remake fee.
A reasonable remake fee will be charged to cover production costs.
(Offer valid within 30 days after order date, and you do not need to return the previous item.)

⚙️If Graywind Made an Error

If the product you receive differs from your order due to our mistake — wrong size, fabric, or configuration — we will remake and resend the correct product at no extra charge.
Please contact us within 30 calendar days after delivery and provide relevant photos and order information.

📦Damaged on Arrival

All products are tested and securely packaged before shipment.
If your parcel arrives damaged:

1. Take photos of the damaged package before opening.
2. Inspect the contents — if the product is damaged, test the motor (if applicable) using the reset button.
3. Contact us with photos and details.

We’ll verify the issue and arrange a free replacement promptly.

💰Return & Refund Policy

Since every Graywind product is custom-made, returns and refunds are accepted only when:

• The product has a quality issue, or
• The style, size, or color differs from your order due to our error.

Please contact us within 30 calendar days after delivery.

Return Process

1. Contact us to request a return.
2. Once approved, we’ll email a pre-paid return label (UPS) and invoice.
3. Print and attach the label, pack the product securely, and schedule a pickup or drop-off.

All return shipping is free of charge.

Refund Details

• Refunds are processed after the returned item is shipped with a valid tracking number.
• You’ll receive a confirmation email once the refund is issued.
• The refund amount is based on the actual payment total, and timing depends on your bank or payment provider’s processing cycle.

✨Optional Enhancements

• Limited Warranty: Upgrade your coverage up to 5 years for added peace of mind.
• Professional Installation: Available in select areas for a perfect fit from day one.
• Worry-Free Fit: Covers small measuring errors so you can buy with confidence.
• Worry-Free Delivery Insurance: Optional shipping insurance from Seel covering damage, loss, or delay.

❤️Our Commitment

Your satisfaction means everything to us.
Whether it’s a measuring issue, shipping damage, or product error, our team will ensure your experience is seamless and worry-free.
Your windows, perfectly fitted — that’s our promise.