Safe & Sound Shipping
Overview
Safe & Sound Shipping (SSS) ensures your custom curtains are delivered safely, whether domestically or internationally. We monitor every shipment and take responsibility for fulfillment in case of damage, loss, delay, or customs issues.
What’s Covered
| Scenario | What We Do |
| Damaged items | Remake or reship at no additional cost |
| Lost items | Verify with carrier, then replace if not found |
| Delayed delivery | Monitor progress and provide updates; reship if needed |
| Customs hold | Assist with cutsoms clearance and resolve issues; replacement if unreasonable delay occurs. |
Optional Insurance
- A third-party insurance provider can offer additional cash compensation for transit issues.
- Insurance does not replace SSS fulfillment guarantee.
How to Claim
- Contact service@graywindhome.com or call +1 213‑319‑4606 with your order number.
- We will coordinate with carriers and manage the resolution.
- For insurance claims, follow the instructions provided by the insurance provider.
We monitor every shipment and ensure your order is taken care of in case of damage, loss, or delivery issues.
Free Shipping
All shipping costs will be covered to ensure no worry for shipments.
5 Year Warranty
Up to 5-year limited warranty is offered for ongoing service.
Worry Free Fit
Even small measuring mistakes are covered.
Customized Size
All blinds are custom-made to ensure a perfect fit.
