Limited Warranty & Worry-free Fit Policy
🛠️Limited Warranty
At Graywind, we stand behind the quality of our products and are committed to long-lasting performance. Enjoy lasting peace of mind with up to 5 years of protection.
All warranties apply from the date you receive your product and cover manufacturing defects under normal residential use.
Warranty Overview
|
Product Category |
Warranty Period |
Notes |
|
Smart Blinds, Smart Shades & Curtain Series |
5 years |
Includes motor, remote, app control systems, and built-in battery (if applicable). Gradual battery capacity reduction over time is expected and not considered a defect. Complete battery failure resulting from manufacturing defects remains fully covered. |
|
Smart Cellular & Specialty Shades |
3 years |
Includes motor, remote, app control systems, and built-in battery (if applicable). Gradual battery capacity reduction over time is expected and not considered a defect. Complete battery failure resulting from manufacturing defects remains fully covered. |
|
Manual Products |
5 years |
Includes cords, chains, handles, and hardware. Wear and tear or cosmetic aging (fading, discoloration, warping) are not covered. |
|
Fabric & Slats/Vanes |
3 years |
Includes fabric tears, separation from slats/vanes, slat warping and cracked vertical vanes. Normal fading, discoloration, or material aging caused by sunlight or environmental exposure are not covered. |
🔧 Software & Firmware Updates
The Graywind App and motor systems receive free system and firmware updates during the warranty period, ensuring optimal performance and access to the latest features.
🚫 Warranty Exclusions
Damage Caused By
- Abuse, misuse, or improper operation
- Accidents or extraordinary use
- Improper installation, handling, or cleaning
- Alterations or misapplication
- Exposure to extreme environments such as salt air, high humidity, or intense heat
- Damage from pets or insects
Natural Material Products
Products made from natural materials may exhibit:
- Variations in color, grain, or texture
- Warping or cracking of wood slats in areas with high humidity or heat
Time-Related Changes
Over time, products may experience:
- Loss of color intensity in fabrics, plastics, or wood finishes
- Loss of pleating if not periodically held in the raised position
- Yellowing or cracking of plastic or faux wood components
- Cordless products may experience sagging if not operated regularly.
📞 How to Get Help
Need Assistance?
How to Get Warranty Help
- Prepare your order details (name, address, order ID).
- Describe the issue and include photos if possible.
- Contact our customer service team via Chat, Email, or WhatsApp.
Graywind will assess your case and offer one of the following solutions:
- Repair the product
- Replace it with a new one
- Issue a partial or full refund
Solution depends on defect type and product availability.
⚠️Colors vary between lots and may not exactly match sample swatches or previous purchases. Discontinued items or colors will be replaced with the closest equivalent current product.
Register Your Warranty
Online at Graywindblinds.com — products register automatically
Amazon Orders — register using the provided form Product Activation.
Service Level Agreement（SLA）
|
Channel |
Response Time |
|
Live Chat |
Within minutes (U.S. business hours) |
|
Email / Forms / WhatsApp |
Within 24 hours |
|
Phone Support |
During U.S. business hours |
|
Remote Diagnostics |
Video troubleshooting |
|
On-Site Installation |
Paid service available |
📦 Shipping Damage
Shipping damage is not covered under product warranty.
If your product arrives damaged, contact us within 7 days.
We recommend purchasing Worry-Free Delivery Insurance from Seel, which provides coverage for shipping damage, loss, or delay.
🛡️ Worry-Free Fit
Perfect Fit, Guaranteed — Every Time.
Even small measuring mistakes are covered.
Your custom smart blinds come with built-in protection for peace of mind.
✔ What’s Included
- Free remake or replacement if the measurement difference is within a reasonable range, based on our standard measuring guide.
- Valid for 30 days after delivery.
- Applies to eligible customized smart window treatments, including Roller Shades, Dual Shades, Shangri-La Shades, Outdoor Shades, Roman Shades, and Zebra Blinds.
❌ Not Covered
- Incorrect product selection or unit choice.
- Accessories, non-custom products, manual products and parts are not covered.
- Business or reseller orders
ℹ️ Limitations
- Each household is eligible for up to 4 lifetime remakes.
- One free replacement per product. The remake will match the original style and color. Accessories, parts, and motors are excluded.
📸Claim Process
- Upload clear photos showing the product and measuring tape.
- Our customer service team will review your claim and guide you through the next steps.
⚙️Exclusions & Fair Use
- You may be asked to provide additional proof (e.g., a measurement video or confirmation from an installer).
- We reserve the right to ask for the return of the product to process the claim.
Relax — we’ll make it right.
Your windows, perfectly fitted — that’s our promise.
