Amazing product but even more amazing customer service. The blinds work perfectly and are so easy to install and operate. Love being able to control multiple with one remote and set timers. I ordered a remote for every blind but Graywind was kind enough to remind me that since each remote can control up to 15 blinds, I really only needed one remote. That saved me over $300! They answer emails within minutes usually and shipping was exceptionally fast. I had 16 motorized blinds here (from China!) in less than 2 weeks, maybe even 10 days! They have my business!